Privacy Policy
Last Updated: December 2025
Etiler Enterprises Limited (“we,” “us,” “our,” or “Company”) operates the etirental.com website and provides car rental services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
1. Information We Collect
1.1 Personal Information You Provide Directly
We collect personal information that you voluntarily provide when:
- Creating a reservation or renting a vehicle
- Creating an account on our website
- Contacting us via email, phone, or contact forms
- Subscribing to our newsletter
- Responding to surveys or promotional offers
This information may include:
- Full name, email address, phone number, and postal address
- Date of birth and driver’s license information
- Credit card or payment information
- Insurance information
- Emergency contact information
- Rental preferences and history
1.2 Information Collected Automatically
When you visit our website, we automatically collect certain information, including:
- IP address and browser type
- Pages visited and time spent on site
- Referring website or search query
- Device information (type, operating system, unique identifiers)
- Cookies and similar tracking technologies
- Location data (with your consent)
1.3 Information from Third Parties
We may receive information from:
- Credit card processors and payment providers
- Insurance companies
- Government agencies (license verification)
- Third-party service providers
- Marketing partners and analytics providers
2. How We Use Your Information
We use the information we collect for the following purposes:
- Processing Reservations: To confirm bookings, manage vehicle rentals, and process payments
- Customer Service: To respond to inquiries, resolve disputes, and handle complaints
- Legal Compliance: To verify driver’s licenses, comply with rental laws, and enforce our Terms and Conditions
- Safety and Security: To detect fraud, prevent theft, and protect our assets and personnel
- Marketing: To send promotional emails, newsletters, and special offers (only with your consent)
- Website Improvement: To analyze user behavior and improve our website functionality
- Insurance and Claims: To share information with our insurance providers for claims processing
- Legal Obligations: To comply with laws, court orders, or government requests
3. How We Share Your Information
3.1 With Service Providers
We share personal information with third-party service providers who perform services on our behalf, including payment processors, hosting providers, email services, and analytics providers. These providers are bound by confidentiality obligations and are prohibited from using your information for any other purpose.
3.2 With Insurance Companies
We share necessary information with our insurance carriers and third-party administrators for claims processing, coverage verification, and fraud prevention.
3.3 With Law Enforcement
We may disclose information to law enforcement, government agencies, or other parties if required by law, court order, or when we believe in good faith that such disclosure is necessary to:
- Comply with legal obligations
- Enforce our agreements
- Protect the rights, property, and safety of our Company, customers, or the public
- Prevent or investigate possible wrongdoing
3.4 Business Transfers
If Etiler Enterprises Limited is involved in a merger, acquisition, bankruptcy, or asset sale, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
3.5 With Your Consent
We may share your information with third parties when you explicitly consent to such sharing.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies (pixels, web beacons, analytics) to:
- Remember your preferences and login information
- Analyze website traffic and user behavior
- Deliver personalized content and advertisements
- Prevent fraud and improve security
Most web browsers allow you to control cookies through browser settings. You can typically delete cookies or set your browser to reject cookies. However, disabling cookies may affect the functionality of our website.
5. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Specifically:
- Rental Records: Kept for a minimum of 7 years for legal and insurance purposes
- Payment Information: Retained according to payment processor policies and legal requirements
- Marketing Emails: Retained until you unsubscribe
- Website Analytics: Retained for 12-24 months
When information is no longer needed, we securely delete or anonymize it, unless we are required to retain it by law.
6. Your Privacy Rights and Choices
6.1 Access and Correction
You have the right to access, review, and request correction of your personal information. Contact us at the information provided below to submit such requests.
6.2 Opt-Out of Marketing
You may opt out of receiving promotional emails by:
- Clicking the “unsubscribe” link in any marketing email
- Contacting us directly with your request
- Adjusting preferences in your account settings (if applicable)
6.3 SMS Communications
If you opt in to receive SMS messages from Etiler Enterprises Limited, you understand that:
- We send SMS to provide updates and relay information related to your rental
- Message frequency varies based on your needs
- Standard message and data rates may apply
- To stop receiving messages, reply STOP to any SMS
- For assistance, reply HELP to any SMS
6.4 Data Deletion
Subject to legal and business requirements, you may request deletion of your personal information. We will honor such requests unless we must retain the information to comply with legal obligations or complete ongoing rental transactions.
7. Data Security
We implement administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, and destruction. These measures include:
- SSL (Secure Socket Layer) encryption for data transmission
- Secure password protection for accounts
- Restricted access to personal information (employee-only access on a need-to-know basis)
- Regular security audits and monitoring
- Data breach response procedures
Important: While we strive to protect your information, no system is completely secure. You acknowledge that you provide information at your own risk and that we cannot guarantee absolute security.
8. Third-Party Links
Our website may contain links to third-party websites that are not operated by Etiler Enterprises Limited. This Privacy Policy does not apply to these external sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites before providing personal information.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information without parental consent, we will promptly delete such information and take appropriate steps to comply with applicable laws.
10. International Data Transfers
Your information may be transferred to, stored in, and processed in countries other than your country of residence, including countries that may not provide the same level of data protection. By using our services, you consent to such transfers. We will take appropriate safeguards to protect your information during transfer.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the “Last Updated” date at the top of this page or by sending you an email notification. Your continued use of our website and services following the posting of changes constitutes your acceptance of the updated Privacy Policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Etiler Enterprises Limited
Email: info@etirental.com
Phone: +1 (346) 762-3807
Website: etirental.com
We will respond to your inquiry within 30 days of receipt. If you are unsatisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
13. Supplementary Provisions
13.1 California Residents (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to:
- Know what personal information is collected, used, shared, or sold
- Delete personal information collected from you
- Opt out of the sale or sharing of your personal information
- Non-discrimination for exercising your rights
To exercise these rights, contact us using the information in Section 12. We will verify your identity before processing your request.
13.2 European Residents (GDPR)
If you are located in the European Union, United Kingdom, or European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including:
- Right of access to your personal data
- Right to rectification of inaccurate data
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Rights related to automated decision-making and profiling
Our legal basis for processing your data includes: contract performance (rental agreements), legal compliance, legitimate business interests, and your consent.
